the place to be
Saturday August 8th 2020

New measures in place to safely visit Council Offices in Oxted

 

We’ve introduced some new safety measures to keep residents and staff as safe as possible when visiting our Council Offices in Oxted.

In line with government guidelines on social distancing, we need to limit the number of visitors to our offices at any one time, so we’re asking residents who need face to face support to book an appointment before visiting the office. We’ll also be introducing the following changes:

  • We’re encouraging residents to deal with us online if they can, for example if they need to request our services like ordering a new food bin or recycling sacks, request a land charge search or view a planning application. To report anything that needs to be fixed, cleaned or changed, residents should, in the first instance, use our Report it forms on our website.
  • We will be limiting the number of visitors to the offices at any one time to one person or one family, so we can ensure social distancing is adhered to.
  • To ensure we keep residents and staff as safe as possible we have installed safety screens which help provide protection.
  • Residents visiting our offices without an appointment might have to wait outside if an appointment is taking place, or return when the next appointment is free, to avoid queues forming outside the office.
  • We’re encouraging people not to pay in cash as we start to phase out our cash kiosk. Instead, we’re encouraging residents to either set up a direct debit, pay online or through our automated telephone line, available on 01883 722000, pressing 1 to make a payment as soon as it’s answered.
  • We’ll provide handwashing and hand sanitising facilities, which all visitors should use as they enter the office, remembering to maintain social distancing and avoid touching anything they don’t need to. We’re also encouraging visitors and our staff to wear a face covering, in line with government guidelines.
  • Like some pubs and restaurants, we’ll keep a temporary record of visitors to the office for 21 days after their visit. This will help the NHS contact residents through the Test and Trace service, should we have an increase in COVID-19 cases in the district.

We recognise this a change in the way we are delivering our services and we would like to thank residents for their understanding and cooperation. By reducing the number of people visiting the offices, we’ll be able to help really vulnerable residents and those with no other means of getting support.

We’ll review these measures at the end of October, using residents’ feedback and the government guidance at the time, to decide how we continue to deliver this service.

To book an appointment with one of our officers, please call 01883 722000 or e-mail customerservices@tandridge.gov.uk.